Country Readiness Assessment Report – Kyrgyzstan Table 2 Stage Stage 1 Stage 2 Network speed and quality Stage 3 70-90 % of domestic telephone calls are successful. Connections are dropped with noticeable frequency and are somewhat disruptive. Fewer than 50 faults are reported per year for 100 mainlines. Users have access to dial-up modem transfer speeds of up to 28.8 Kbps. Leased lines with transfer speeds of up to 64 Kbps are widely available for businesses and ISPs. Limited higher-speed lines are available in some areas. Backbone facilities servicing the community are usually sufficient, although regular peak demand periods result in slower network response times. Packets loss by the network may occur but it is not generally disruptive. Hardware and software Service and support Some off-the shelf hardware and software solutions are available locally, but there are none or very few in the native language of the community. Basic hardware and software is affordable for some citizens and small and medium-sized businesses. Mainlines take at least one month to be installed. It takes over a week for reported mainline problem to be resolved. There is a growing customer service ethic among service and support providers, although it is not a priority for most. Some ICT maintenance and technical support services are available. A nascent software industry is present in the community, and there are a growing number of hardware technicians, web designers and network administrators. 45