context, together with restructuring the rationale behind providing those public services will lead to beneficial results in every layer of the society.  Public entities need to increase the adoption of eGovernment Services. Without proper adoption of public services in their computerized form, the impact of the Digital Agenda will be reduced.  Public entities need to optimize the use of technology for effective government operations. As technology is an enabler for reducing financial and administrative overheads and maximizing Romania’s needs to look into the ways in which to reduce unnecessary burdens. Lines of Actions for addressing the Strategic Lines of Development Below is a comprehensive list of action points that need to be followed and executed in meet the desired outcomes for the Digital Agenda for Romania and as a broader scope, support Romania’s targets for Europe 2020. Lines of Development Lines of Actions Rationale Provide better public services through the use of eGovernment 2.0 Define the Informational Perimeter of Public Services Romania will focus firstly on implementing the services derived from “life events” as these are the services which have the greatest impact in the interaction with eGovernment. (Strategic) Romania will use the toolset offered by this methodology to asses and improve its current offer of e-services following the steps:  Define “life-events” activities in Romanian social and economic landscape : divide the process related to each “life event” into specific activities  Discover the current situation, identifying for each activity : o the public services involved and their availability in the online environment; o TIC systems that provide the services and their interoperability degree. Identify the socio-economic needs regarding the further development of on-line public services and prioritize accordingly their implementation using the customer-centric approach defined by this methodology. Page 38 of 172