the core infrastructure Migration of the already existent services (both those directed towards citizens and those used as internal use) of different public institutions on the new platform and the installation of new services according to governmental needs and strategies Re-evaluation of the administrative capacity directly involved in the activity of management of governmental Cloud Data Centers Consolidation All Ministries public services # of companies supported related to communication by social media. Ministry for Information Society (responsible) All Ministries public services Define the communication plan tailored for each public institution Promoting public debates offering offering Ministry for Information Society (responsible) offering Ministry for Information Society (responsible) All Ministries public services offering Ministry for Information Society (responsible) All Ministries public services Design the conversation for 1 to many, rather than use repeatedly 1 to 1, which is cheaper and quicker – one of the most useful opportunities of social media Target: at least 2 per county by 2020 Ministry for Information Society (responsible) All Ministries public services Establish key coordinators and teams for the communication process – PR Communication Departments within the public institutions Target: at least 1 per county by 2020 # of public initiatives promoted by social media. Target: at least 10 by 2020 All Ministries public services Define key principles and business framework for the communication process within the public institutions offering offering Ministry for Information Society (responsible) All Ministries public services offering Ministry for Information Society (responsible) All Ministries public services offering Page 17 of 172

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