In order to reach the goal to reform the way how the government works, shares information, engages citizens and delivers services to external and internal clients for the benefit of both government and the clients that they serve 1.3. Increasing access to digitized public services VI - Enhancing digital literacy, skills and inclusion 1.4. Efficient public administration and decrease of the costs of public administration VII - ICT enabled benefits for EU society 1.5. Improving the business environment V - Research innovation 1.6. Improving governance on implementation of computerized public services VI - Enhancing digital literacy, skills and inclusion 2. ICT in Education, Health, Culture and eInclusion 2.1. Support for the development of ICT skills VI - Enhancing digital literacy, skills and inclusion VII - ICT enabled benefits for EU society Investing in people’s knowledge and skills in order to promote development & growth 3. eCommerce, ResearchDevelopment and Innovation in ICT Improve the existing framework for electronic commerce, which provides Public investment in ICT R&D Energy use of lighting (%) and 2.2. Ensuring social inclusion for growth IV - Fast and ultra-fast internet access 2.3. Training staff involved in learning and management of ICT -assisted activity VI - Enhancing digital literacy, skills and inclusion 2.4. Infrastructure development of ICT sector in the areas of interest : education, health and culture V - Research innovation 3.1. Support eCommerce for achieving economic growth and development at the European digital single market I - A vibrant digital single market 3.2. Increasing the number of jobs in the ICT sector VI - Enhancing digital literacy, skills and inclusion 3.3. Build on comparative I - A vibrant digital single market the services, online Employment rate Population to buy online Climate change and energy sustainability Population to buy online cross-border Fighting poverty and social exclusion SME’s to make online sales Population that has never used the internet Citizens eGovernment Returning forms and using completed Education Population to buy online Employment Population to buy online cross-border Fighting poverty and social exclusion R&D SMEs to make online sales Key cross-border public services, online Public investment in ICT R&D Energy use of lighting Page 10 of 172