Improve legislation Consolidate institutional support and oversight Ministry for Information Society (responsible) using the online services to download official forms for Life Events. All Ministries public services Target: 50% by 2020 Ministry for Information Society (responsible) All Ministries public services Promote cooperation and collaboration with public and private entities Focus on e-procurement % of citizens / businesses using the online services pertaining to Life Events to send the official forms. Target: 25% by 2020 % of users using the online services for Life Events for complete electronic transactions. Target: 25% by 2020 % of data registries implemented pertaining to Life Events from the overall data registries of Life Events. Target: 80% by 2020 % of applications re-used within public administration. Target: 10% by 2020 % of adoption of e-identity Target: 25% by 2020 offering % of public officers trained. Target: 50% by 2020 Ministry for Information Society (responsible) % of staff costs related to IT services (from an overall budget for each entity) All Ministries public services Target: 5% by 2020 offering Ministry for Information Society (responsible) All Ministries public services Implement a decommissioning model offering Ministry for Information Society (responsible) All Ministries public services Portal offering Ministry for Information Society (responsible) All Ministries public services e-Identity offering Ministry for Information Society (responsible) All Ministries public services Standardization offering Ministry for Information Society (responsible) All Ministries public services Implement feedback and evaluation mechanism offering offering Ministry for Information Society (responsible) All Ministries offering Page 13 of 172