PRIORITY ACTION 1 Build capability to address cybercrime Preventing harm to New Zealanders means that increasing capability and awareness must be at the heart of any response to cybercrime, giving New Zealanders the incentives and tools to change their online behaviour. This should result in New Zealanders being alert to social engineering and other cybercrime techniques, and actively taking practical steps to protect themselves online. Law enforcement agencies will also have the capability to undertake search and evidence recovery when a crime has been committed. Success will be measured when New Zealanders know where to go for assistance and cybercrime rates reduce. This is closely linked to the Cyber Capability goal in New Zealand’s Cyber Security Strategy. Connect Smart (www.connectsmart.govt.nz) was launched in 2014 to provide an ongoing, positive approach to cyber security, supported by a wide range of partners from across the public, private and NGO sectors. Protect yourself online Connect Smart is aimed at raising awareness of security and promoting ways for New Zealanders to protect themselves online. USING THE CONNECT SMART BRAND TO PREVENT CYBERCRIME We will continue to use the Connect Smart brand, website and partner channels to raise awareness of the cybercrime threat and promote behavioural change. Providing up-to-date alerts and information around current scams and attack vectors will help ensure New Zealanders understand the threat. Creating a clear understanding of the challenges will underpin active behavioural change by New Zealanders and foster a culture of cyber security. This will also align with initiatives like NetSafe’s work with schools to ‘grow digital citizens’ and significant work by the Ministry of Education on digital literacy. We will continue to provide advice, through Connect Smart, about simple tools and techniques to prevent cybercrime. It is critical that individuals and small-to-medium enterprises have up-to-date, trusted advice about what action they can take. We will work with partners to develop and distribute this advice through a range of channels, including the Connect Smart website and social media. We will also integrate Connect Smart messaging into crime-prevention initiatives and community liaison roles (such as Police community liaison officers). DEVELOPING GOVERNMENT CYBERCRIME CAPABILITY The Strategy sets out the need to develop a cyber security professional workforce and the difficulty in both attracting and retaining highly skilled people. This also applies to law enforcement. Electronic evidence is increasingly a part of many criminal investigations. New Zealand must ensure its capability keeps up with demand for these skills and emerging technologies. All front line Police officers and other investigators need, as a minimum, to be able to identify cybercrime and cyber-enabled crime. Investigators will need to be able to identify lines of enquiry and evidential material, and specialist units must have the capability to provide assistance in more complex and sophisticated cases. There must be enough skilled investigators to keep up with the rising demand for electronic evidence. Agencies will continue to share experience, skills, knowledge and resources through the Electronic Combined Law Agency Group (e-CLAG). E-CLAG sits within the broader Combined Law Agency Group – a group of intelligence, enforcement and compliance professionals who National Plan to Address Cybercrime 2015 9