@) In the case of a customer who has— a) contracted for communications services for which they will pay after usage, a licensee shal! provide the customer with invoices— (i) (ii) (iii) (iv) b) in writing, which may be transmitted electronically if the customer consents; on a regular basis; in a plain and simple format; with accurate and itemised information about the services provided and the corresponding amounts due; and (v) that clearly indicate the method of calculation of prices for any service for which invoices are based on the length of calls or other measure or usage; and paid in advance for communications services, the licensee shall permit the customer on request to review the amount of the prepayment which has been consumed and the amount remaining. G3) A licensee shall not make or cause to be made any claim or representation about the availability, price or quality of its communications services or equipment or those of a competing licensee if the licensee knows or reasonably ought to know that the statement or claim is false or misleading in any material respect. (4) (S) The Commission may make consumer protection rules regulating or prohibiting the use of a communications network or communications services to provide unsolicited communications. Before making consumer protection rules under subsection (4), the Commission shall conduct a public consultation and publish a draft of such consumer protection rules. Confidentiality of customer information 54. (1) Subject to subsections (2) and (3), a licensee— a) shall not, without a customer’s consent, collect, use, maintain or disclose information about a customer for any purpose; and b) shall apply appropriate security safeguards to prevent the collection, use, maintenance or disclosure of such information without the customer’s consent. 2) A licensee may disclose a customer’s name, address and telephone number in a printed or electronic directory or as provided for in the consumer protection rules, provided that a licensee shall permit customers on request to have their name omitted from such directory. 3) (4) (5) A licensee shall ensure that information it discloses or retains concerning a customer is accurate and complete for the purposes for which it is to be used. A licensee shall permit a customer to inspect its records regarding a communications service provided to that customer and shall promptly correct or remove information that is shown to be incorrect. A licensee shall disclose to a customer the purpose of requesting or collecting any information about that customer on request, and shal! not use or maintain information about customers for undisclosed purposes. 28