(6) | The Commission may make consumer protection rules requiring a class of licensees to retain or not retain specified information relating to customers, including information about billing, beyond a specified period. (o) Before making consumer protection rules under subsection (6), the Commission shall conduct a public consultation and publish a draft of such consumer protection rules. Confidentiality of communications 55. A licensee shall take all reasonable steps to ensure the confidentiality of its users? communications except as permitted by law. Access by government authorities 56. Nothing in sections to shall be interpreted to prohibit or infringe upon the rights of government authorities under the laws of Kiribati to exercise such rights to access otherwise confidential information or communications of users in a lawful manner. No unjustified discrimination 57. Unless the Commission has provided written consent, a licensee shal! not discriminate between customers in the terms and conditions on which a communications service is offered except for commercially justified reasons. Terms of service, complaints and disputes 358. dd) The Commission may make consumer protection rules requiring a class of licensees to take any of the following steps in a communications market— a) b) ¢) d) ¢) f) g)” (2) establish fair and reasonable standard conditions for the provision of communications services to consumers, including procedures for dealing with complaints from and disputes with consumers, and provision for consumers’ remedies (including refunds and compensation) where circumstances warrant; submit such conditions, procedures and remedies, or proposed amendments to the Commission for its approval; make such changes to such conditions, procedures and remedies as may be reasonably required by the Commission; publish such conditions, procedures and remedies on its website and circulate them to points of sale for publication in a manner that ensures that prospective consumers are able to be clearly informed of them; comply with such conditions, implement such procedures and provide such remedies in accordance with their terms as approved by the Commission; report to the Commission on the types and volumes of consumer complaints and disputes, the application of complaints procedures and manner in which complaints have been resolved; and ; . take sucti other measures as the Commission considers appropriate to ensure that consumers’ complaints and disputes are satisfactorily addressed. Before making consumer protection rules under subsection (1), the Commission shall conduct a public consultation and publish a draft of such consumer protection rales. 29