GLOSSARY Antivirus- A software tool (hardware tools are also available) for detecting and removing viruses on a computer. CERT – Computer Emergency Readiness is team of experts set up to oversee and improve a country's cyber security, coordinate cyber information sharing, and proactively manage cyber risks to the nation while protecting the constitutional rights of its citizens. ICT – Information Communications Technology. ICT is defined as any computer-based resource, networked or standalone, hardware or software or computer systems, communications and networks and other technology used in the interconnection. ICT is an umbrella term that encompasses any communication device, application, service as well as access. It includes: radio, television, fixed line phones, cellular phones, computer and network hardware and software, satellite systems, as well as content, services and applications associated with them, such as media broadcasting, videoconferencing and distance learning. Digital Divide - The term denotes enormous disparities in ICT infrastructure, capacity to use ICTs, and affordable and equitable access to knowledge, information and suitable digital content. The “digital divide” is also defined as the unequal access to and diffusion to ICT both between and within countries. The global digital divide is calculated by dividing penetration rates in the developed world by the penetration rate in the developing world. Indicators measure insufficient infrastructure, high cost of access, lack of locally created content and an uneven ability to derive economic and social benefits from information-intensive activities. Electronic business, or e-business, is the application of information and communication technologies (ICT) in support of all the activities of business. E-Commerce/Electronic Commerce – are business activities involving buyers and sellers making use of internet and the world wide web to buy and sale good s and services. While e-business refers to more strategic focus with an emphasis on the functions that occur using electronic capabilities, e-commerce is a subset of an overall e-business strategy. E-Governance - A broad concept which includes: enhancing the delivery of government services and information through ICTs, thereby strengthening viii