Strategic Pillar 4: E-Government ICTs are necessary to facilitate government’s strategic objective of “Working as an integrated e-Government”. The prioritization of ICT in government service processes will facilitate collaboration across the public service to deliver quality public service in the customers’ choice of delivery channel – the “Government” dimension. Strategic Pillar 4 Objective – Working as an integrated e-government ICT in Government is about facilitating the process of bringing the Government closer to the people through major improvements in the delivery of Government Services. As stated in E-Government Department’s Strategic Plan, in order to sustain higher levels of socio-economic growth, “Government will promote, coordinate and support the utilization of ICT products and services in order to accelerate the implementation of the Malawi Growth and Development Strategy.” The underlying principle of e-government, supported by an effective e-governance institutional framework, is to improve the internal workings of the public sector. It seeks to establish ‘better processes and systems’ aimed at greater efficiency, effectiveness, inclusion, transparency and sustainability. Government e-Services provide citizens access to the tools and content needed to seamlessly incorporate ICTs into their daily lives. 61