NATIONAL STRATEGY FOR INFORMATION SOCIETY DEVELOPMENT AND ACTION PLAN 30 The public administration reform in the Republic of Macedonia should commence by: • Decision of the Parliament of the Republic of Macedonia for introduction of ISO 9001 standard for public administration services; • Decisions of the local self-Government councils for introduction of the ISO 9001 standard for local self-Government administration services; • Within a period of 6 months at the most, following the adoption of decisions for introduction of the ISO 9001 standard, to adopt action plans for each institution individually, by which the level of quality of provision of services for the citizens will be raised, in accordance with the ISO 9001 standard implementation. In order to have a successful implementation of the Strategy and the Action Plan, apart from the political consensus, the Government should be the leader in the implementation of the Strategy. In accordance with the Law on Information Society, an Information Society Agency shall be established, which, for the purposes of e-Government implementation, should realise the following activities: • Synchronisation and coordination of ICT-projects and investments between the Government, state administration bodies and local self-Government units; • Ensuring a quality implementation of ICT-projects; • Encouraging local development for e-Government; • Introduction of solutions for measuring and monitoring administration productivity; • Introducing measurability of effects/investment return. For the purposes of e-Government implementation, the Government will organise ICT units with adequate staff (Head of Unit and respective human resources) in each Governmental institution, and will establish a national body for information-communication security. 4. Logical infrastructure for advanced ICT-solutions and network connection between Governmental institutions. The State should always be a guarantor for the principles of information accessibility, free information flow between the public administration entities with continuous data updating and timely submission of information to other entities, according to previously defined and accepted standards. Due to that reason, the Government will undertake activities regarding the following: • Preparation of a study for identification of priority administration processes/procedures whereas by applying the advanced information-communication technologies the greatest improvements can be made (implementation of solutions for computerisation of processes, reorganisation and modernisation); • Channelling and defining the specific user requests in each state administration body by methodological approach and preparation of a functional analysis for the ICT-infrastructure; • Defining procedures and organisation for using the common existing ICT-infrastructure between the bodies of the Governmental institutions in order to provide electronic information and document exchange and to create pre-conditions for confidential, secure and safe communication; • Defining standards and architecture for e-Government applications and services; • Providing interoperability between the applications within the Governmental institutions and interoperability between the applications with the Governmental institutions. This does not mean defining of a unique platform for application design, but it means provision of a NATIONAL STRATEGY FOR INFORMATION SOCIETY DEVELOPMENT AND ACTION PLAN