NATIONAL STRATEGY FOR INFORMATION SOCIETY DEVELOPMENT AND ACTION PLAN 28 2.3.2 Objectives Efficient and transparent Government operations that shall provide more quality electronic services for the citizens and the business-community through: 1. 2. 3. 4. O3.01 participation of citizens in the information society building; O3.02 satisfactory infrastructure level; O3.03 legal and institutional framework for information society development; O3.04 logical infrastructure for advanced ICT-solutions and network connection of Governmental institutions; 5. O3.05 electronic and online-transactions for e-Government services that encourage economic and social prosperity; 6. O3.06 increased number of ICT-experts and increased level of ICT-literacy in the public administration. 2.3.3 Strategic measures and responsible authorities The e-Government concept could be successful only if the Government becomes aware and implements the activities in relation to the development priorities in the society, which will provide broader citizen support, facilitate the financing and reduce the costs. In order to remove possible problems and barriers in the e-Government implementation process, it is necessary to introduce a mechanism that would periodically measure the implementation level. The level of capability of the Government for e-Government implementation depends on the initial project financing, which would generate electronic services. It is also necessary to have a clear view of the costs, investments and assessments regarding time and methods for returning the investment. Furthermore, the employees in the public administration will have to be capable of providing e-Government services. Besides of the need for possessing information-communication technology knowledge, it is also necessary to possess project management knowledge. Parliament Internet Educational Institutions City of Skopje Government IP Network State and Government Institutions Local Institutions Ministries Figure No 2 - Physical infrastructure NATIONAL STRATEGY FOR INFORMATION SOCIETY DEVELOPMENT AND ACTION PLAN