NATIONAL STRATEGY FOR INFORMATION SOCIETY DEVELOPMENT AND ACTION PLAN The efficient regulation of the electronic communication market, as well as the legal regulation enforcement, shall create favourable climate for competition development, and with that, reduction of the Internet access rates, as well as quality service improvement. Infrastructure development is to promote partnership between the public and private sector. The advantages offered by Internet are more than evident, due to which it is necessary to carry out initiatives and actions for increasing the number of Internet users. With Internet-services implementation, the local and state administration will be enabled to unburden the traditional window desks and facilitate their operations, thereby reducing the duration of administrative procedures. In order to have a continuous infrastructure development it is necessary to keep up with the trends in the technology domain, i.e. broadband services (digital subscriber line), WDM-optic technologies, digital subscriber lines - DSL- lines, using Wi-Fi, Wi-Max, data transfer through existing protocols FR, IP, ATM, grid-infrastructure and other advanced technologies that provide service quality; increased usage of xDSL, UMTS, VoIP, VoD, VPN, WLAN and other types of technologies, as well as their implementation in projects. The infrastructure management is a continuous process and it is necessary to take into consideration all elements for information-communication solution, such as: • • • • • Hardware and applications development; Securing a budget for infrastructure expansion and upgrading; Introduction of standards relating to ICT; Infrastructure safety aspects, referring to the physical equipment and the data itself; Balanced infrastructure development, as well as professional development of the ICT-staff, employees and all persons using the infrastructure. The implementation, development, maintenance and upgrading of infrastructure should be analysed from the aspect of physical infrastructure, as well as from the aspect of data and applications. Therefore, it is necessary to introduce standards, protocols, procedures that will consider these two aspects related to infrastructure, i.e. technology and applications. In order to make e-services more effective and more efficient, it is necessary to introduce ICTinfrastructure management, which will provide consistency for the e-services and users' needs, which, on the other hand, leads to greater productivity. ICT-infrastructure management should provide for the following: • Designing and planning that will provide guidelines for infrastructure development and installation, and will thereby meet the needs from all aspects of a given business; • mplementation and development according to the development plans; • Daily infrastructure maintenance; • Technical support - structure and support processes for guaranteeing the ICT-infrastructure provided services. The infrastructure introduction and implementation poses high level demands regarding security, validity, quality, standardisation, connectivity etc., which, on the other hand, will have indirect impact on the increased application of advanced IT-solutions in other sectors as well. NATIONAL STRATEGY FOR INFORMATION SOCIETY DEVELOPMENT AND ACTION PLAN 19