ACKNOWLEDGMENTS The Telecommunication Development Bureau of ITU wishes express its gratitude to Solange Ghernaouti-Hélie and thank her colleagues for their support, in particular Mohamed Ali Sfaxi, Igli Tashi, Sarra Ben Lagha, Hend Madhour and Arnaud Dufour (internet strategy consultant). This handbook builds on information and studies provided by a variety of organizations, in particular the computer security organizations “Clusif” (Club de la sécurité informatique français) and “Cert” (Computer Emergency and Response Team). They deserve our sincere gratitude. The preparation of this handbook would not have been possible without the excellent cooperation of the members of ITU’s E-Strategy Unit, and in particular Alexander Ntoko. We also wish to express our appreciation to Renée Zbinden Mocellin (ITU Publication Composition Service) and her team for their work in producing the Cybersecurity Guide. viii Acknowledgments