ACTION PLAN The 2016 Action Plan of the National Centre for Computer Incident Response is presented in Table 1. Table 1 Ser. Activity Timeframe (Q-Quarter) 1 Installation of the hardware and software solutions to support Q1 the monitoring and recording of information on cyber threats and incidents. 2 Setting up a system for service quality management for monitoring the effectiveness of the Centre for Computer Incident Response and for ensuring a continuous improvement process. 3 Providing a secure way of reporting incidents through various Q1 communication channels: telephone/mobile, e-mail with PGP encryption, fax, hardcopy, and web-forms. 18