73 A significant part of the ICT security incidents are characterised by insufficient knowledge or unconscious behaviour, which in turn leads to unnecessary security risks to state and local government institutions, companies and other natural persons. At the same time the state has limited resources to monitor, identify and accumulate harmful developments in electronic information space, to obtain full overview of the activities that have already taken place, as well as to enforce security and perimeter defence to stop ICT security incident or reduce (eliminate) its impact in case of potential ICT security incident. Required Actions Due to the rapid development of ICT in the world and increase of its complexity and volume of usage, in order to strengthen the trust and security of electronic information space, Latvia should: * improve material and technical as well as human resource provision for the state and local government institutions to work with the ICT security issues; * continue to develop country’s abilities to identify (from safety aspect) damaging events or acts that endanger the ICT integrity, accessibility or confidentiality in the electronic information space, and maintain their historical information; * develop abilities to create new ICT security solutions; * develop new abilities to design, test, analyse and monitor ICT security processes (e.g., vulnerability and intrusion testing, compliance testing, performance assurance and measurement); * continue to develop country’s abilities to strategically plan and monitor the security of electronic information space; * improve abilities to respond effectively to crises situations in electronic information space, provide support, mitigate the negative consequences and use the gained experience; * strengthen the rule of law in electronic information space; * promote public awareness and understanding on ICT security; * promote safe e-services development, implementation and maintenance. Detailed reflection of the ICT security development issues are indicated in the draft guidelines for “Latvian Information Technology Security Strategy 2013-2018” (approved by the Cabinet Committee meeting of 25 February 2013, Minutes No. 8, Paragraph 1). 5.7.2 Human Safety Aspect of security involves not only the ICT security but also human security. In state and public relations it is necessary to accent the need to find harmony between the human desire for the state to act as a human security fastener, and the country’s readiness to protect human safety not only from outside but also from various internal threats. It is essential that country’s abilities to protect people and people’s desire for security are consistent. ICT solutions can greatly increase human security – helping to save human lives by organising communication between the inhabitants and the operational services and coordinating activities in emergency and crisis situations, as well as to create opportunities for people with the help of ICT to provide early warning signals of potential threats, which help the state and public to provide prevention. One of the practical ways to carry out this is to provide inhabitants with the opportunity to make timely and qualitative emergency calls through a wide range of communication means and information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020