50 From point of view of ICT security, such infrastructure is considered to be critical infrastructure of information technology, and it must be appropriately protected, which in turn will improve the overall ICT security level in public administration. Also from the point of view of service delivery, service security will be increased because common use resources will allow using more operation-effective protection systems, as well as the interchangeability will ensure high level of operational continuity. In order to provide ICT infrastructure optimisation, large-scale and complex IS development projects, it is necessary to attract highly skilled IT engineers for public administration jobs, correspondingly providing a competitive remuneration. Thus, the regulations regarding job classification systems and job classification procedures in public administration institutions must be appropriately changed. 5.4 Action Direction “E-Services and Digital Content for Public” Digital content has an increasing and more decisive role in the national economic and social development. Digital content plays a leading role in research and education areas as well as in cultural and public administration services. E-governance solutions enable institutions to offer inhabitants affordable and more convenient public, i.a., education and health services, cultural and educational content as well as to create the preconditions for supportive business environment, social processes, new opportunities of public participation and co-production, and for cooperation beyond borders. The private sector creates commercial solutions with added value, while the public sector is one of the largest digital content creators and consumers. The state charge of making the data available in digital form and creating the conditions for use of digital content, will be laid for the development of the digital economy and economic growth in general. Parallel to the electronic availability of the content owned by the state, a significant amount of work is related to the possibility to deal with the formalities required by the state remotely – as convenient and accessible to the public as possible and at the least possible cost to public administration. Although a range of e-services are available and the country has a relatively high number of Internet users, the potential of the already created e-services is not always fully exploited – inhabitants and entrepreneurs often still prefer to perform the procedure in person, stating that administrative procedures can be complex, while e-services – fragmented. Analysis of the existing situation identifies the following problems of digitalisation of administrative services, which should be addressed particularly – incomplete identification of user needs and the involvement in the service requirements specification; uncritical approach to the evaluation of eservices or its implementation form (such as e-services to inhabitants or improved process and cooperation made between institutions); incomplete analysis of the service processes and the establishment of service processes beyond limits of an institution or department; limited ability to establish and maintain most appropriate applications for various audiences and objectives; lack of targeted channels strategy for the provision of services (priority service delivery channel, valuable set up of a created e-service); fragmentary practice to involve users in usability testing; information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020