LIST OF ACRONYMS C2C Citizen-to-Citizen C2G Citizen-to-Government CAC Community Access Centres CARICOM Caribbean Community CIO Chief Information Officer CITO Central Information Technology Office CSIRT Computer Security Incident Response Team CTU Caribbean Telecommunications Union G2B Government-to-Business G2C Government-to-Citizen G2G Government- to-Government GoB Government of Belize GOVNET/GWAN Government Network/Government Wide Area Network ICT Information and Communication Technology NOC Network Operation Centre NRI Networked Readiness Index PMS Performance Management System R&D Research and Development SLA Service Level Agreement SMS Short Message Service SoW Scope of Work ToR Terms of Reference VOIP Voice over Internet Protocol WAN Wide Area Network WEF World Economic Forum 2