An analysis of the implemented Action Plan seems to indicate that progress has been made
in these three key areas, primarily with regard to e-government. Prerequisites have been established
for future development of this field through the passing of relevant legislation, including the Law
on e-Government and the Law on Electronic Documents, Electronic Identification and Trust
Services in Electronic Transactions, together with the accompanying secondary legislation. These
laws introduce legal concepts which will facilitate future development of e-government and etransactions.
Furthermore, in the field of health care and the judiciary, information systems have been
developed to expedite the work processes, facilitate data exchange and cut red tape expenses.
A major achievement is the improvement of ICT infrastructure in the field of education,
specifically in primary and secondary schools, as well as in the fields of science and culture, as a
precondition for modernisation of education processes through the employment of new
technologies which will drive the development of digital services.
In the field of e-commerce, normative obstacles to the development of e-commerce have
been eliminated through legislative amendments, followed by activities to raise awareness, educate
on and promote e-commerce to ensure its further progress.
While improvements in the field of information society have been notable, future efforts in
this field will have to be stepped up, especially with regard to further improvement of
infrastructure, development of electronic services and raising citizens’ awareness and digital skill
levels.
1.2 IMPLEMENTATION OF THE INFORMATION SECURITY DEVELOPMENT
STRATEGY
The Information Security Development Strategy adopted in 2017 aimed to develop and
improve information security in the Republic of Serbia and maintain an appropriate level of
standards in this field through increased security of information and communication systems, fight
against cybercrime and improvement of information security of national importance.
Implementation of the Information Security Development Strategy through the relevant
Action Plan for 2018-2019 achieved the following results:
1) Area – safety of information and communication systems
- A data exchange system for incident reporting and response established;
- Information security staff recruited and trained;
- Awareness-raising campaign on risks and incident response implemented;
- Annual analysis of the National CERT on cyberspace threats in the Republic of
Serbia conducted.
2) Area – safety of citizens when using technology
- Activities of the National Contact Centre for Online Safety for Children conducted,
annual IT Caravan campaigns, ICT Girls’ Day, Digital Class and other similar
activities implemented
- The Law on Personal Data Protection passed;
3) Area – fight against cybercrime:
- Judges and public prosecutors trained on acting in cybercrime cases
7
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