the traditional dial-up connection. Accordingly, a key indicator of ICT uptake in the European
Union since 2005 has been the share of households with this type of internet connection. In Serbia,
80.8% of households have a broadband connection, which is an increase of 1.2% and 8.3% relative
to 2019 and 2018 respectively. This type of internet connection is most widely used in Belgrade,
with 93.9%, followed by Vojvodina (74.7%), Šumadija and Western Serbia (77.5%) and Southern
and Eastern Serbia (77.3%).
There are also significant differences in terms of the share of this type of internet connection
in urban and other settlements in Serbia: 87.0% vs. 70.1%.
According to the survey’s results, out of the total number of companies with an internet
connection, 98.4% have a broadband connection.
Households
Companies
Broadband connection in companies
Broadband connection in households
99,1%
79,6% 80,8%
72,5%
55,1%56,0%57,8% 61,9%
31,0%
97,7%
98,6% 98,8%
98,4%
97,8% 98,0% 98,0%
97,1%
38,0% 43,4%
95,9%
2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Broadband internet connection
Households
•80,8% of households have a broadband connection
•Belgrade has the highest share of broadband connections 93.90%
•Vojvodina has the lowest share of broadband connections
- 74.7%
Companies
•98.4% of companies have a broadband connection
1.3.4. Website Ownership, Use of Cloud Services, Mobile Phone Use and Use of Mobile
Internet for Business Purposes
Website ownership – 84.4% of companies have their own website, which is an increase of
0.8% and 1.8% relative to 2019 and 2018 respectively. In terms of the structure of companies by
size, the results are as follows:
- 99.0% of large companies have a website;
15
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