Publishing information Media owner, publisher and editor: Federal Chancellery, Digital Austria, Ballhausplatz 2, 1014 Vienna www.digitales.oesterreich.gv.at Authors: Economic, scientific and public administration experts Overall concept: ICT Strategy of the Federal Republic of Austria Editing and layout: Federal Press Service, Division VII/5 Translation: Heidemarie Markhardt Cover design and graphical support (printed version): Federal Chancellery | ARGE Grafik Photo credits: photos.com (Cover) Printers: BM.I Digitalprintcenter Vienna, 2012 Copyright and disclaimer: Excerpts from this publication may not be reprinted unless the source is quoted, all other rights are reserved. It should be noted that though the authors have made every effort in preparing this publication all information is provided without warranty. Neither the Federal Chancellery nor the authors assume any liability. Any legal arguments contained herein are solely the nonbinding opinions of the respective authors and will by no means prejudge the decisions of any independent courts. Feedback: If you have any comments on this publication, please email them to ikt@bka.gv.at.