7.2. Stakeholder Analysis A Stakeholder is anybody/organization that can affect or is affected by the organization’s strategy, programs and or projects. Stakeholders can either be internal or external. By implication they influence the success or failure of an institution. They need to be identified, their needs and their role mapped out. Equally it is important for MICT to inform the stakeholders on how they can contribute to its success. To this end the table below presents MICT’s key stakeholders.It is therefore imperative that the Ministry shall collaborate with all its Stakeholders in pursuit of being, ‘A catalyst for an informed and inclusive ICT smart Namibia’. (See table 2 for details) Table 2: Key stakeholders’ expectations and needs are presented in the table below: Key Stakeholders Public Media What they want from you (Expectations)  Easy access to information  Provision of ICT infrastructure and services to rural communities  Access to reliable and affordable ICT services  Responsive legislative framework  Service delivery and customer satisfaction  Popularize government programs, activities and projects  Translated government information in all Namibian languages, including Braille  ICT literacy  Production of local content  Protection against cybercrime and extremism  Unhindered access to public information  Provision of financial and technical assistance to community media to enable them to disseminate information to the grass roots level  Timely accreditation  Legal instruments to create conducive environment to operate freely What you need from them that will enhance execution of your strategy?  Feedback  Feedback to enhance communication and accountability  Utilization of information for selfsustainability and economic empowerment  Utilization of ICT services  Feedback on how we are doing as a ministry  Ownership, patriotism and national pride     Be accurate and objective in their reporting Extensively disseminate information to the grass roots level Strengthen the role of media ombudsman To be Namibian information ambassadors (to tell the positive stories of Namibia the Namibian way) 22 Ministry of Information and Communication Technology STRATEGIC PLAN 2017 - 22