77 2 85 2 93 2 103 3 AVM& Regional Offices 113 AVM& Regional Offices Project 2: Film commissioning strategy Project 3:Capacity Development Strategy Namibia Government Operations Performance Index for OMAs This index measure the overall performance maturing of the OMA by assessment of several operational indicators TBD TBD TBD TBD TBD SO3.1 Enhance an enabling environment for a high performance culture and effective service delivery Customer satisfaction rate Incremental (HPP) Effectiv e Govern ance This indicator measures overall performance scores of the ministry; calculated by computing the average score of all managers and chiefs of the ministry after individual Performance Appraisal. This indicator measures the rate of satisfaction of the customer in the ministry’s service delivery and its conformity with the Customer Service Charter Incremental Operational Excellence Ministerial performance score 2.5 2.6 2.7 2.8 3.0 3.5 Performance Excellence and Support Services 50% 55% 60% 70% 80% 90% Project Programme Coordination and support services TBD - 8’000 - Budget (‘000) Y5 (2021/22) Y4 (2020/21) Y3 (2019/20) Y2 (2018/19) Indicator Definition Y1 (2017/18) Key Performance Indicator (KPI) Baseline Strategic Objective Indicator Type Desire d Outco me TBD Strategic Pillars Annual Targets 24’000 Project 1: Support services for operational excellence 150’000 Project 2: Implementation of Leadership and Management programs and systems 1’000 Project 3: Procurement of ICT enablers/ gadgets 20’000 Project 4: Construction of Regional offices General Services 200’000 Project 5: Alignment of job profiles and structure with Ministerial Mandate Project 6: Staff satisfaction levels ‘500 19 Ministry of Information and Communication Technology STRATEGIC PLAN 2017 - 22 Responsible Unit 771 1 Developmental This indicator measures the increasing number of Namibians employed and trained in the film industry 5 Operational Absolute # of Namibians employed in film industry This indicator measure the increase in local content Absolute # of local films produced