In this regard the CTU, in the development of this National E-Government Policy, Strategy and Plan of Action, has sought to apply modern best-in-class E-Government models to minimise the bureaucracy and regimentation that currently exist in delivering services, making room for creativity, efficiency and flexibility, while also maintaining the operational integrity of the public service. The intention therefore is to apply appropriate solutions to the unique and specific issues facing Belize thereby motivating public service providers to view people both as clients and as shareholders in a national enterprise whose core mission is to create sustained and sustainable value. The CTU in its ongoing work regionally, and in examining the international landscape has found that the application of emerging E-Government models has the capacity not only to improve the experiences of public servants and the efficiency of public service delivery, but also has a ripple effect on the private sector, providing new opportunities for innovation, business creation and enterprise development. The expectation for Belize therefore is the establishment of a strong, creative, well-managed, empowered public service which will spur on the stimulus for entrepreneurship, private sector growth, foreign investment inflows, and sustainable national development. To deliver on this promise the current structures and processes of Government must be reconfigured to unlock the potential of new technologies and digital frameworks to change operational cultures, processes and bureaucratic attitude within the public service. The document is therefore designed to address these issues at this critical juncture in Belize’s development roadmap. Left unattended the Government will continue to see revenues shrink and costs balloon as they deliver substandard services to frustrated citizens, businesses and foreign investors who will eventually seek other avenues through which to attain real value. 2. E – GOVERNMENT ANALYSIS KEY FINDINGS Against this backdrop the consultancy sought to review the current E-Government state of play and the state of readiness for employing new and emerging models of E-Government in Belize. The consultancy has established the following gaps in existing frameworks that have the potential to derail efforts to unleash the full potential of ICT, innovation and E-Government to contribute to the sustainable development of Belize. These were identified through a series of workshops and discussions with key stakeholders from Government, the private sector, academia and citizens. These are listed as follows: 1. A persistent silo culture in Government that empowers ministries, departments, and statutory corporations to be predominantly inwardly focussed; 2. ‘Ad hoc activities’ in individual ministries and departments that have no apparent linkages to an overall national plan for economic development; 3. High levels of fragmentation in respect of communications, coordination, collaboration, consumption, planning, and implementation in Government that result in high costs, decreased efficiency, and general wastage; 4. Marked absence of mechanisms that transcend politics to support continuity in public sector planning and implementation, resulting in erratic national development; 6