The good news is many of the countries that have achieved the greatest success in applying ICT to improve governance have become adept at delivering public value by leapfrogging generations of older service delivery models. Many have even become Best-Practice Case Studies that give insight into how policy and strategic frameworks might be designed to meet national development objectives. They prove that governments can do better. In this context, there are five evolving trends governments might exploit to minimise resource gaps while delivering better service in the area of E-Government: 1. Standardised to personalised services: Traditionally, governments put significant resources into producing homogenised templates that deliver the same services to everyone. This old-school model contrasts with the best-in-class concept of mass customisation that allows individuals to tailor their services to their needs. This requires governments to design their public services in partnership with citizens, integrated and delivered to provide exactly what people need, when they need it, and how they need it (Accenture, 2013). 2. Reactive to “insight-driven” approaches: E-Government leaders around the world are moving away from reaction-based approaches to insight-driven public service strategies that allow them to anticipate the future public service needs of citizens and frame approaches that provide cost-effective solutions. In more advanced economies, this is where the notion of “big data” is gaining significant traction. As ICT frameworks evolve and people use them more and more, it is possible to extract valuable insights from the data these frameworks accumulate to stay ahead of the curve and deliver solutions to citizens they might not even be aware they desire (Ibid). 3. Traditional public service management to public entrepreneurship: Public entrepreneurship involves creating value, building new relationships, removing traditional silos and working together across existing boundaries to improve efficiency. Public entrepreneurs create partnerships that deliver value. They take risks understanding that while some efforts might fail, others will not. The shift to public entrepreneurship in many countries is retooling the machinery of government, revitalising the public sector’s bottom line, encouraging collaboration, and increasing the value of government investments (Ibid). 4. Piecemeal efficiency improvements to holistic “mission productivity” mind-sets: Rather than gradual attempts to improve efficiency over time, innovative governments are shifting to a more holistic “mission productivity” approach that calls for broad, integrated thinking to prioritise and manage activities across ministries, departments and sectors. This helps eliminate service delivery duplication and leverages the public sector’s considerable scale and assets to minimise costs and improve outcomes (Ibid). 5. Whole Of Government Enterprise Architecture (WOG-EA) and Framework: In becoming a world-class leader in the delivery of E-Government services, Singapore has adopted a WOG-EA approach that provides a national view of all government agencies' enterprise architectures (EA). The purpose is to leverage Government’s total asset base and purchasing power to achieve greater cost savings and avoid unnecessary duplication and wastage of resources. The approach enables Government to improve its services and optimise its ICT assets by analysing and identifying strategic opportunities from its various lines of businesses and technology investments. This results in the creation of unified technology standards, product registers and best practices designed to guide agencies in the construction of ICT systems, with the added objective of enabling inter-agency systems’ interoperability. These approaches represent best-in-class thinking on effective delivery of public services. The Government of Belize will have to decide how far along this continuum of innovation it wishes to position itself, remembering that it is not planning for the present state but for the future. Certainly, this revolutionary thinking on E-Government holds significance for Belize on many fronts, two of which are worth mentioning herein. 43