Horizon 2030 vision statement that “Belize has a well-balanced distribution of wealth and resources and modern infrastructure is supportive of economic growth.” Government will be more responsive to the needs of its customers, more efficient in service delivery, and more transparent in its processes. The three components of the envisaged service delivery framework include: 1. Infrastructure: To build a robust and resilient Government network and a delivery platform to provide endto-end, secure and timely transactions to enhance the convenience and value of e-Services to the public; 2. Backend Systems and Processes: To gear up the back end systems for integration with the online eServices offered on the delivery platform to enable a one-stop processing service from submission to approval for customers; and 3. Service Delivery Channels: To create multi-channel interface options and delivery modes for access to Government services. In the near-term plan, the Government will seek to put key G2C (Government-to-Citizens) and G2B (Governmentto-Businesses) services online and ensure that all e-Services are of high quality. The online services will be delivered through one touch point and will require Government agencies to take the lead, in collaboration with the central implementation and oversight agency, in the integration of Government information and services. Quality will be assured by ensuring ease of use, usability, responsiveness, reliability in terms of availability, accuracy, security and customer centricity. The objectives for the e-Services development will be to:  Deliver convenience and improve access and overall service experience to citizens and businesses;  Provide more services for delivery through various channels; and  Improve Government efficiency and transparency, and reduce operating costs. By achieving these objectives, e-Services’ development will contribute to the improvement of Belize’s EGovernment ranking. It will also result in increased citizen satisfaction of the Government service delivery process. Scope This policy statement affects Government, the public and private sectors, citizens, and anyone with interests in the equitable socio-economic development of Belize. It should not require any further legislative or regulatory changes, other than what have already been prescribed under the E-Government Legislative Reform policy framework above. It is designed to address weaknesses in the equitable diffusion and distribution of quality social services. However, the policy statement does not necessarily address the costs of deployment or the challenges associated with the demographic and topological makeup of Belize. To support the delivery of G2C and G2B e-Services, effective and efficient sharing of personal and business information among various Government agencies through a central repository of personal information (a People Hub) and a central repository of business information (a Business Hub) will also be undertaken. While these are key enablers, they are separate initiatives that will approached separately for implementation in parallel with eServices development and delivery. 56