TABLE OF CONTENTS
LIST OF ACRONYMS ................................................................................................................................................................. 2
EXECUTIVE SUMMARY ............................................................................................................................................................. 5
1.
INTRODUCTION ............................................................................................................................................................. 5
2.
E – GOVERNMENT ANALYSIS KEY FINDINGS ......................................................................................................... 6
3.
STRATEGIC INTERVENTION AREAS ........................................................................................................................... 8
4.
STRATEGIC FRAMEWORK ......................................................................................................................................... 10
5.
VISION & MISSION ..................................................................................................................................................... 16
6.
GOVERNANCE FRAMEWORK .................................................................................................................................... 17
7.
CHANGE MANAGEMENT ........................................................................................................................................... 18
1.0
INTRODUCTION ...........................................................................................................................................................20
1.1
ICT IN THE 21ST CENTURY: A WHOLE NEW WORLD .................................................................................................................. 20
1.2
UNDERSTANDING E-GOVERNMENT ......................................................................................................................................... 23
1.3
GOVERNANCE WITH PEOPLE IN MIND: 3 CONCEPTUAL FRAMEWORKS ......................................................................................... 26
1.3.1. THE SIX-LAYERED MODEL OF SOCIETAL ACCESS......................................................................................................................... 26
1.3.2. AN ‘UNBROKEN CHAIN OF PROOF’ FOR E-GOVERNMENT............................................................................................................ 28
1.3.3.
2.0
7 CORE FUNCTIONS OF GOVERNMENT (+1) ........................................................................................................................... 29
THE SPECIAL BRAND THAT IS BELIZE ............................................................................................................................30
2.1
THE BELIZE FACTOR .............................................................................................................................................................. 31
2.2
NATIONAL DEVELOPMENT CONTEXT ....................................................................................................................................... 31
2.3
KEY FINDINGS ..................................................................................................................................................................... 35
2.4
THE CENTRAL INFORMATION TECHNOLOGY OFFICE (CITO) ......................................................................................................... 38
3.0
ICT SITUATION ANALYSIS .............................................................................................................................................39
3.1
BELIZE TECHNOLOGY STANDINGS ............................................................................................................................................ 40
3.2
SELECTED BENCHMARKS ON 3 DIMENSIONS ............................................................................................................................. 41
4.0
E-GOVERNMENT POLICY FRAMEWORK .......................................................................................................................45
4.1
VISION AND MISSION ........................................................................................................................................................... 46
4.2
GUIDING PRINCIPLES ............................................................................................................................................................ 46
4.3
CORE POLICY OBJECTIVES AND CORRESPONDING POLICY STATEMENTS ......................................................................................... 47
4.3.1 PUBLIC SECTOR INFRASTRUCTURE DEVELOPMENT ...................................................................................................................... 50
4.3.2 CREATIVE REGULATORY REFORM ............................................................................................................................................ 51
4.3.3 TARGETED HUMAN CAPACITY DEVELOPMENT ........................................................................................................................... 52
4.3.4 IMPROVED GOVERNMENT EFFICIENCY ..................................................................................................................................... 53
4.3.5 EFFECTIVE CROSS-FUNCTIONAL COLLABORATION ....................................................................................................................... 54
4.3.6 ENHANCED NATIONAL SECURITY............................................................................................................................................. 54
4.3.7 QUALITY SOCIAL SERVICES ..................................................................................................................................................... 55
3