Revised Bhutan ICT Roadmap 4. Programmes   2015   2016   2017   2018   Building  Capacity  for  Government   P33.  Training  for  Government  ICT  Professionals           KEY CHALLENGES AND RECOMMENDATIONS The   government   faced   several   challenges   during   the   implementation   of   the   Bhutan  ICT  Roadmap.  These  challenges  were  highlighted  and  discussed  during   the   stakeholder   workshop   and   documented   as   part   of   the   review   exercise.   The   challenges   were   analysed   together   with   the   stakeholders   and   recommendations  defined.   4.1 Low Adoption of Programme Completed  programme  does  not  always  get  the  necessary  traction  despite  the   effort   and   resources   committed   to   it.   It   is   important   to   note   that   successful   delivery   of   a   programme   does   not   end   at   the   development   of   a   solution   or   framework.  Stakeholder  adoption  or  mainstreaming  of  the  developed  product   (e.g.   application   systems,   policies,   frameworks)   will   reflect   the   true   success   of   the  programme.   In   the   case   of   e-­‐Government   System   (IT   Management   and   e-­‐Governance   Framework)   and   e-­‐Government   Interoperability   Framework,   these   frameworks  were  developed  but  they  faced  the  challenge  of  adoption  across   the  entire  government.  Common  feedback  from  these  programmes  included   the  lack  of  awareness,  lack  of  appreciation,  lack  of  confidence  or  in  the  worst   scenario,  lost  of  faith  in  the  programme.   The  review  recommends:   Establish  Change  Management  Planning2   Addressing   the   lack   of   stakeholder   adoption   or   mainstreaming   for   the   programmes,   the   programme   owners   will   require   clarity   in   engaging   all   the   right  stakeholders  and  getting  their  buy-­‐in.  This  would  fundamentally  rely  on  a   well-­‐planned   change   management   strategy,   which   often   is   based   on   a   well-­‐ executed   communication   plan.   This   is   currently   absent   in   most   programme   implementation,   so   much   so   that   it   is   hampering   programme   adoption.   All                                                                                                               2  Change   management   planning   is   the   process   to   identify   stakeholders   affected   by   change   (e.g.  introduction  of  new  technology),  understand  their  needs  and  expectations,  define  values   for  the  change  and  develop  activities  to  ease  the  transition.     © 2015. IDA INTERNATIONAL. ALL RIGHTS RESERVED. STRICTLY CONFIDENTIAL.