Electronic Communications Act, 2008 ACT 775 (4) A person who acquires a significant interest in a network operator or service provider shall notify the Authority within fourteen days of the acquisition. (5) Despite this section, where a sale, transfer, charge or other disposition referred to in subsection (2) is as a result of an internal reorganisation of a network operator or service provider, (a) the notification to the Authority under subsection (4) is not required, and (b) the network operator or service provider shall, as soon as reasonably practicable, notify the Authority of the nature and extent of the sale, transfer, charge or other disposition. Obligations of individual licensees 6. (1) A network operator or service provider shall (a) submit to the Authority any information that relates to the modification of its network or service; (b) provide users, under conditions which are published or are otherwise notified to the Authority, access to and the opportunity to use the network or service on a fair and reasonable basis; (c) not discriminate among similarly situated users and shall transmit communications without discrimination, subject to section 25; (d) not engage in anti-competitive pricing and other related practices in order to lessen competition; (e) not use revenues or resources from one part of its business to unfairly cross-subsidise another electronic communications network or service, without the written approval of the Authority; (f) satisfy standards of quality in accordance with its licence and the Regulations; (g) file a report with the Authority on the quality of its service as measured against the quality of service performance indicators set by the Authority and publish other reports that the Authority may authorise; (h) develop, publish and implement procedures for responding to user complaints and disputes related to quality of service, statements of charges and prices and respond quickly and adequately to the complaints; 12

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