Source: Authors, 2014
Users
Front Office
Citizens
Employer
Online Public Service
Company
Back Office
Automated
Administrative Systems
(e.g. IPRS, IFMIS, iTAX)
Source: Global e-Government Survey, 2008, 2010 & 2012
Inter Agency
Shared
Services
Ministry
Services
County
Government
Online Services Index
0.8
0.7
0.6
0.5 0.4314
0.4
0.3
0.2
0.1
0
0.6732
0.6536
0.4575
0.3007
0.3464
2012
2010
2008
Private Sector
MDA’s Databases
Foreigner
Figure 5: Generic Model of e-Government
County Governments are taking ICT as an important tool for delivering services to citizens and businesses. There are few electronic
governance systems, most focusing on revenue collection based on
Local Authorities Integrated Financial and Operations Management
System (LAIFOMS), the system used by the local authorities that preceded the creation of County Governments. Most Governments at this
level have began developing County ICT Master Plans, which will need
to be aligned to this National ICT Master Plan. At the ministry level, all
departments have been mandated to use IFMIS.
Figure 6 shows Kenya’s online services compared with two countries
in the lower middle income (Ghana and Senegal), two countries in the
upper middle income (South Africa and Brazil) and one country in high
income (Portugal).
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.................................................................................................................Towards
...............a...Digital
.............Kenya
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Figure 6: Online Services Index
Online services index, which is one of the three components of the
United Nations’ e-Government development index, attempts to capture country’s performance in a single internationally comparable
value using a four-stage model.
The model assumes that countries typically begin with an emerging
online presence with simple websites. It progresses to an enhanced
state with deployment of multimedia content and two way interaction. Then advances to a content and two way interaction, a transactional level with many services provided online and governments
soliciting citizen’s input on matters of public policy and finally to a
connected web of integrated functions, widespread data sharing and
routine consultation with citizens using social networking and related
tools. As noted, Kenya lags behind South Africa but it is slightly ahead
of Ghana and Senegal. Brazil and Portugal are way ahead and Kenya
should aim at improving its online services to their level or ahead.
33
Towards a Digital Kenya
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