63 (e) service providers must keep information about consumers confidential, including billing information and call information, except to the extent necessary to publish any public telecommunications directory, enable billing of the consumer or to address fraud or bad debt; and (f) service providers must formulate and submit to the Authority for its approval a simple, transparent and non-discriminatory complaints handling procedure for dealing with consumer complaints and disputes, and service providers must comply with such approved procedure. (2) Regulations made under section 82 may prescribe matters relating to the relations amongst licensees, service providers and consumers, including resolution of consumer complaints, quality of service, service level guarantees, fault response and repair timeframes, the Authority’s role in providing public awareness and any other matter as the Authority considers appropriate to protect consumers. (3) Subsection (1) and the provisions of any regulations made to give effect to this section apply without limiting the generality of the Fair Trading Decree and its application to telecommunications in any way. 55.—(1) Technical rules and standards The Authority may make technical rules and standards applicable to the import, use, supply, installation or maintenance of telecommunications equipment and apparatus if necessary to ensure against damage to telecommunications networks or services or to public health, safety or the environment. dd). (2) The Authority may approve international technical rules and standards for the purposes of subsection (3) No person may import, use, supply, install, or maintain any telecommunications equipment or apparatus that does not comply with technical rules and standards published pursuant to subsection (1). (4) Aperson who intends to import any telecommunications equipment or apparatus including radio transmitting devices, other than equipment exempted by regulations, shall obtain an import permit from the Authority. (5) The Authority may enter into mutual recognition arrangements with authorities in other countries to provide for mutual recognition of type approvals conducted in the other country or in Fiji. (6) The Authority shall rely upon declarations of manufacturers of compliance of telecommunications equipment and apparatus. in countries having technical rules and standards which the Authority considers adequate for the purposes of subsection (1). (7) The Authority must establish and maintain a list of approved countries for the purposes of this section. (8) Any approval of telecommunications equipment or apparatus granted and not withdrawn before this Promulgation comes into force shall be valid unless withdrawn subsequently by the Authority. PART 4— ACCESS TO LAND AND FACILITIES Access to freehold land 56.—(1) Alicensee seeking access to freehold land for the purpose of constructing, maintaining or operating any telecommunications facility may request the intervention of the Authority which must— (a) mediate between the licensee and the owner or occupier including the necessity of access by the licensee, co-location where technically feasible, the historical, environmental and health implications, and the (b) terms of compensation; and ifno agreement is reached between the licensee and the owner or occupier, provide appropriate evidence in connection with an application of the licensee to the High Court under subsection (2) regarding its view of the matter.