System of Fiscal Equipment. E-tax services initially introduced in 2008 are improving and being enriched with new services. The Automated System of Customs Data, as well as the ASYCUDA System are functioning in the cutoms offices. In the justice field: A few important projects were carried out, such as, the establishment of the Albanian Notary Register, The Electronic Case Management System for Judicial Execution - ALBIS, The Electronic Court Cases Registration System - ICMIS, The Online Court Status Certificate System. The Office for Registration of Immovable Property has established a computerized system for the registration of immovable property. In the business field: The establishment of the National Registration Center and that of the National Licensing Center were amongst the initial experiences toward delivering services to businesses through the one stop shop centers. The Electronic Business Register was created and published at www.qkr.gov.al. Registration of a business went through an easier and time reducing procedure. However, business registration and application at the National Licensing Center still cannot be fully completed online. The Project of Online Tracking was implemented during 2013-2014 at the NRC and NLC. The fruition of this project provided the opportunity for the different subjects who apply for permitts/licences at the NLC or NRC tills to follow the progress of the application online during all of the stages at the respective NRC (www.qkr.gov.al) and NLC (www.qkl.gov.al) websites. These developments have had their impact in improving the general index of readiness for the electronic governance8. In 2014, Albania was ranked in the 84rth place out of 190 countries worldwide according to the Index of Electronic Governance in comparison with the 85th place out of 182 countries back in 2008. In the mean time the index for offering online services (an integral part of the Index for Electronic Governance) for Albania grew from 0.3913 in 2008, to 0.4488 in 2014. A detailed information on the progress of indicators for the ICT Development Index, related to ICT development according to the ITU publications, e-governance and e-participation indicator according to the UN reports, is provided in Appendix 3. Albania falls into the average level worldwide in relation to e-governance, but the situation in Albania according to the UNPAN9reports, remains on lower levels in the regional ranking: Greece is ranked on the 34rth place; Croatia is ranked on the 47th place, Bulgaria is ranked on the 73rd place, Serbia is ranked on the 69th place, etc. ICT in education ICT in education constituted one of the main directions set out in ISSIS 2008-2013. There have been a few developments in this field, but a lot more remains to be done. Currently, there are 1496 computer laboratories in the pre-univerity education. The internet network has been installed in schools by allowing students and teachers to utilize different information sources, as well as specifically to assist in their work of curricular projects. Each school has a dedicated broadband connection, but this remains confined only in the computer laboratories. In 2006, the ICT as a study subject was taught only in the high school level, whilst in 2014 this was also dissaminated in the basic education level. It continues on Grade 7 and is taught until Grade 12. Schools of basic public education report 15731 PC, out of which only 11331 are functional, with 4400 PC being nonfunctional. Schools report 1631 laptops, out of which 432 are non-functional. Pre-University Information Management System, which would contain the basis of The e-Government is based on three main dimensios: (i) availability of online services, (ii) telecommunications infrastructure, and (iii) human capacity 9 http://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2014-Survey/E-Gov_Complete_Survey-2014.pdf 8 16

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