8 Online Safety— of 2018 Complaints lodged with the Commission 13.—(1) A person may lodge a complaint with the Commission if the person has reason to believe that the person is the subject, or targeted recipient, of electronic communication intended to cause or likely to cause harm. (2) Pursuant to subsection (1), in the case of— (a) a child, the child’s parent or legal guardian, or the school principal or head teacher of a registered school if the child is a student at the school and consents, as the case may be, may lodge the complaint to the Commission on the child’s behalf; or (b) a person who suffers from mental incapacity, the person’s parent, legal guardian or representative, as the case may be, may lodge the complaint to the Commission on the person’s behalf. (3) A complaint lodged under subsection (1) must be made in a form and manner as prescribed by regulations. Investigation of complaints 14.—(1) The Commission may investigate a complaint lodged under section 13. (2) An investigation under this section is to be conducted as the Commissioner thinks fit. (3) Upon investigation of a complaint, the Commission may— (a) seek to resolve the matter, as appropriate; (b) serve a notice to the relevant person requesting the removal of the electronic communication within the time stipulated in such notice; or (c) advise the individual making the complaint of any action that can be taken under section 17. (4) Where a person served with a notice under subsection (3)(b) fails to remove the electronic communication, the Commission may apply to the court under section 22 for its removal. Commission may refuse to investigate 15.—(1) The Commission may refuse to investigate any complaint, or cease an investigation under this section if the Commission considers that— (a) the subject matter or nature of the complaint is unlikely to cause harm to any person; (b) the complaint is frivolous or vexatious; or (c) any further action is unnecessary or inappropriate. (2) If the Commission decides not to take any further action on a complaint, the Commission must notify the complainant of the right to apply to the court for an order under section 22.