In Mexico, Internet users have increased from 40 to 65.5 million in just 4 years (2012 to
2016). According to the recent study: Habits of Internet Use in Mexico of the Mexican
Internet Association 4, up to 70 million Internet users have registered in Mexico in 2016.
The Federal Police, through its Scientific Division, promoted a Cybersecurity Strategy
to strengthen, among other topics, social awareness on the responsible use of ICTs.
With the strategy, the Scientific Division has managed to respond to more than 51,000
citizen complaints and more than 200,000 cyber incidents. Nearly 17,000 fraudulent
websites have been deactivated and more than 2,000 cybersecurity alerts have been
issued to public and private institutions.
The National Commission to Protect and Defend Financial Services Users (CONDUSEF,
for short in Spanish) states that5: during the first quarter of 2011 cyber-fraud increased
from 7% (38,539 complaints) of claims of possible fraud, to 42% (639,857 complaints) in
the same period in 2017. The amount claimed in the first quarter 2017 amounts to 1.16
billion pesos, of which 53% of the total was paid, and 90% of the issues were resolved
in favor of the user. Regarding the sector with the most cyber-fraud, 91% is for ecommerce. Likewise, the increase in online transactions for individuals and mobile
banking (167% and 74% respectively) is noteworthy, when compared to the previous
year. The average monthly e-commerce cyber-fraud in 2017 was 193,000 cases, when,
in the previous year, it was only 131,000. As for mobile banking cyber-fraud, a historical
figure occurred in March 2017, with 3,682 cases.
It is clear that only the sum of the efforts of all those involved in cybersecurity will allow
designing and building the foundations around the use and exploitation of ICTs in a
free, responsible and reliable environment that will enable the development of
capacities, taking advantage of opportunities and the economic, political, and social
growth of the population.
4
See
Mexican
Internet
Association,
Habits
of
Internet
Use
in
Mexico
217
https://www.asociaciondeinternet.mx/es/
5 See CONDUSEF,
https://www.gob.mx/cms/uploads/attachment/file/240895/RECLAMACIONES_IMPUTABLES_A_UN_POSIB
LE_FRAUDE_2011-2017_ver5.pdf
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