Focus area 1 DIGITAL SOLUTIONS MUST BE EASY-TOUSE, QUICK AND ENSURE HIGH QUALITY FOCUS AREAS 1. A USER-FRIENDLY AND SIMPLE DIGITAL PUBLIC SECTOR 2. BETTER USE OF DATA AND QUICKER CASE PROCESSING 3. BETTER AND MORE COHESIVE WELFARE SERVICES THE GOAL Public-sector self-service solutions, websites and portals will constantly be improved so that it is easier to deal with administration and so that services are more targeted towards the individual user. If services are more intelligent and more efficient, and if users are already active on the internet, then users can serve themselves more easily and quickly at whatever time it suits them. The authorities will share relevant information with each other and they will automatise administrative procedures so that citizens and businesses experience shorter case-processing times for digital applications and notifications. Furthermore, users will be less likely to have to spend time submitting the same information to several places and finding documentation for information that is already in public registries. Better information sharing between authorities will also provide citizens with more cohesive pathways when a case crosses between authorities, for example a treatment pathway in which both a hospital and the municipal healthcare services are involved. Furthermore, the overall welfare of Danes will be improved through the dissemination of digital welfare solutions. 20 DIGITAL SOLUTIONS MUST BE EASY-TO-USE, QUICK AND ENSURE HIGH QUALITY A user-friendly and simple digital public sector Danes have to serve themselves on the internet in a large number of areas. This is practical and it saves time for the citizens, businesses and the authorities. Therefore, it is vital that public-sector digital solutions and services are user-friendly, intuitive and of high quality, so that users continue to have confidence in using public-sector digital services. Work to make modern, digital solutions available for citizens and businesses has only just begun. It has to be easy for citizens and businesses to navigate public digital universes to ascertain whether a digital application has been filled out and submitted correctly, for example, and to know what to do next in the process. Therefore, in some areas there is a need to improve public digital services so that digital communication between the users and the public sector stays up-to-date. At the same time, digitisation can be used as a lever to improve authority communication and coordination across sectors. Being digital should be easy Denmark will have high-quality digital services. Citizens and businesses will see that digitisation of public services adds real value to their lives. Today, we are used to seeing easy and rapid digital services from private businesses make a positive difference in our lives. For example, when we can easily transfer money to each other via our mobile phones, buy birthday presents on the internet, or checkin and choose our seats in the aeroplane from home before we travel. It will be equally easy and quick to be in digital contact and have dealings with the public authorities. This means, for example, that the individual self-service solutions and digital solutions (such as NemID and Digital Post) have to be user-friendly, up-to-date and of high quality. The plan is that increasingly digital services from the various authorities will also be accessible from those places on the internet where citizens and businesses are already active. The common public-sector portals, borger.dk and Virk, will also continue to play a central role as entrances to digital publicsector solutions. Digital developments are so rapid that we cannot always predict what technical possibilities and user requirements there will be in the future. Therefore, the user-friendliness of public digital solutions for citizens and for businesses must be measured regularly. Knowledge about the effect and DIGITAL SOLUTIONS MUST BE EASY-TO-USE, QUICK AND ENSURE HIGH QUALITY 21