Banking services CI services (including procedures)(Note 1) Examples of CISs outages caused by system Explanation of services (including services) failures name (Relevant laws) - CATV services - Electrical communications broadcast aimed - Suspension of broadcasting services at direct reception by the public (Article 2 of the Broadcast Act) - Deposits - Loans - Exchange Financial services - Financial settlements - Electronic records, etc. Life insurance services - Insurance claim etc. payments General insurance services - Insurance claim etc. payments - Receipt of deposits or periodic deposits (Article 10, paragraph (1), item (i) of the Banking Act) - Lending of loans or discounting of bills (Article 10, paragraph (1), item (ii) of the Banking Act) - Currency exchange (Article 10, paragraph (1), item (iii) of the Banking Act) - Financial settlements (Article 2, paragraph (10) of the Act on Financial Settlements) - Electronic records (Article 56 of the Electronically Recorded Monetary Claims Act) - Information provision related to fund settlement (Articles 62 and 63 of the Electronically Recorded Monetary Claims Act) - Receipt of insurance claim etc. payment demands - Insurance claim etc. payment screenings - Insurance claim etc. payments - Accident reception - Damage investigations etc. - Insurance claim etc. payments Laws and guidelines pertaining to CISs outages reports (Service maintenance levels(Note 2)) - Article 137 (report of serious accident) of the Broadcast Act - Article 157 (serious accidents requiring reporting) of the Regulation for Enforcement of the Broadcast Act [Service maintenance level] - There should be no accident wherein any trouble in telecommunication facilities used for cable broadcasting causes a broadcast outage for more than two hours, affecting 30,000 or more users. - Delay and suspension of deposit payments - Comprehensive Guideline for Supervision of - Delay and suspension of loan services Major Banks - Delay and suspension of fund transfers including - Comprehensive Guideline for Supervision of bank transfers Small- and Medium-Sized and Regional Financial Institutions - Comprehensive Guideline for Supervision of Affiliated Financial Institutions - Delay and suspension of financial settlements - Comprehensive Guideline for Supervision of Settlement/Money Transfer Agencies - Delay and suspension of electronic records and - Guideline for Administrative Processes Vol 3.: information provision related to fund settlement Financial Companies (12 Electronic credit record agency relationships) - Delay and suspension of insurance claim etc. payments - Comprehensive Guidelines for the Supervision of Insurance Companies - Delay and suspension of insurance claim etc. payments - Comprehensive Guidelines for the Supervision of Insurance Companies 28 Annex 2: Explanation of CI Services and CI Service Outage Examples CI sectors