Cambodian ICT Masterplan 2020 - S3: All services must have its basis in citizen demand. - S4: All services must go beyond mutual relationships between public organizations and the scope of task responsibilities and hence be established from an integrated and coherent perspective. - S5: ICT utilization begins with the resolution of key national issues. 11.3 Extending e-Public Services This program means enhancing public services using ICT in order to achieve various goals of the government. Thus, e-Public Service includes not only the provision of ICT-based direct public services such as public safety, public health, etc., but also the use of ICT for establishing social infrastructure such as roads, waterworks, electricity, etc. Main providers of this program are the central government as well as all institutions serving a public purpose (local governments, public enterprises, etc.). Also, the customers are citizens and private enterprises. To successfully implement this program, the RGC will implement the following initiatives 11.3.1 Enforcement of Public Protection The initiative is to enforce public protection of Cambodia by using ICT. To do this, firstly, the RGC will set up intelligent public security services by strengthening the ICT base of public security organization like the police, promoting their digitization, establishing criminal information system and building an integrated control center including CCTVs for major cities. Secondly, the RGC will establish an integrated emergency rescue system by building a base for accident reporting, supplying ICT devices to relevant organizations, constructing an integrated emergency rescue call center by unifying emergency numbers, etc. Thirdly, for responding to disasters and catastrophes, the RGC will build an intelligent emergency communication network as well as a disaster early warning system and a support system for disaster response duties. Lastly, the RGC will create safe border management system by supplying ICT devices to organizations responsible for border management like a passport issuance, enhancing the immigration border management system, etc. 11.3.2 Assurance of Sound Public Hygiene The initiative is to build sound environment for public hygiene by using ICT. To do this, firstly, the RGC will establish a food and drug safety service based on ICT by disseminating ICT devices to administrative and supervisory organizations on food and drugs, build a safety management system, etc. Secondly, for effectively managing various diseases, the RGC will establish a database on them and build disease surveillance/prevention/response services. Lastly, the RGC will establish an integrated water and sewage utility management service by building an information 31