Cambodian ICT Masterplan 2020 - Methodical and disciplined ICT project management And the RGC inaugurates the following 5 strategies in order to successfully implement the e-Government Service: - S1: Common task-related factors and technical factors for e-Government must be standardized, co-utilized, and shared among all public organizations. - S2: Nationally critical ICT resources must to be developed and managed under a centralized plan. - S3: All services must be designed into the transparent and seamless service. - S4: Newly introduced technologies must be open, flexible and practical. - S5: The management of all e-Government projects must be supported with the establishment of the most efficient and well-defined policies and institutions. 10.3 Expanding e-Government Services This program means the common and fundamental services or environment for the RGC to provide effectively various public services with ICT technology. In other words, it is called as the services for service and the vehicle to promote ICT through Cambodian governmental organizations. Main providers of this program are central government organizations which take responsibilities in common business functions or nation- wide ICT policy. And the customers are all central and local government organizations which have plans to provide their service through ICT or implement ICT to internal parts of themselves. Through this program, the following services will be provided: services for government officials, services for governmental organizations, services for e-Public service and services for officials who take charge of ICT policy and implementation. To successfully implement this program, the RGC will execute the following initiatives. 10.3.1 Promotion of Informatization of the Work Environment (e-Office) The initiative is to provide an efficient and productive ICT environment for government officials to do their own tasks and co-work with other public worker. To do this, the RGC will expand ICT devices like PC, formulate and increase standard SW. Also the RGC will enhance a platform of intergovernmental collaboration by establishing e-Document standards, digitizing paper documents, building the Electronic Approval System (EAS) and developing e-Seal and e-Signature systems, etc. Lastly, the RGC will expand service coverage of PAIS and enhance the services. 10.3.2 Informatization of Common Governmental Business Function The initiative is to develop and disseminate standard information systems for common task functions among public organizations. To do this, for financial sector, the RGC will establish 28