Ratification of World Trade Organization’s Information Technology Agreement (ITA) by
the Government – MoIT will work with Ministry of Commerce & other stakeholders for
accession to the ITA regime to eliminate tariff barriers on imports of ICT products;
Increasing the timeframe of initial registration period of call centers with PSEB to 5 years
from the current 1-year period. Similarly, the renewal of call centers registrations will be
for 5 years as well as opposed to yearly renewal regime currently in place. PSEB to provide
registration certificate/NOC to call centers in 3 days in both initial registration and renewal
cases;
Call center certifications to Individual/Sole proprietors will be allowed;
PSEB/PTA to enable telecommuting/work from home facility for the call centers to expand
BPO workforce;
Government of Pakistan to encourage trade delegations comprising of IT/ITeS-BPO to the
major international market and to launch an international branding & PR campaign
projecting Pakistan as a leading outsourcing destination for IT & ITeS-BPO services.
Section IV: Policy Implementation & Reviews
The policy implementation will require consistent monitoring and evaluation of its outcomes.
However, an appropriate strategy will also be prepared to align the ‘Action Plan’ with key priority
areas for proper monitoring and evaluation.
MoIT will encourage provincial departments and bodies to use this Digital Pakistan Policy as a
guideline for their own IT initiatives. Provinces can identify their own unique requirements and
implementation frameworks. However broad alignment to the National Digital Pakistan Policy
may be pursued. The IT Sector is one of the most dynamic sector. Therefore, requisite measures
will be adopted to cope with latest trends and technologies. One such measure will be to ensure a
biennial review of the policy to keep it relevant, vibrant and up-to-date.
Roles and Responsibilities
For implementation of the Digital Pakistan Policy, various ministries and departments will be
involved. Considering the involvement of broad spectrum of agencies, it is appropriate to align the
agencies with their specific roles and responsibilities for clarity. Responsibilities/assignments
being proposed as part of this policy are attached at Annexure-1.
Digital Pakistan Policy
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