10. e-Governance 10.1 Enable delivery of public services to citizens through innovative use of ICT. Assist relevant department in developing technology solutions and platforms for greater productivity & effectiveness in service delivery and its standardization. Establish holistic enterprise architecture through the creation of data center clusters at essential sites. Facilitate integration of government databases and software systems to share requisite data and knowledge within the government and with citizens through egovernment service portals. Enable implementation of e-procurement in all areas of the public. Enable efficient governance focused platforms for identity/transaction management, payment mechanisms, digital documentation etc. Encourage placement of dedicated IT human resources in government organizations for ownership, change management and successful implementation of e-Government initiatives/programs. Establishment of G-Cloud to integrate different databases and to provide a resilient and secure ICT environment. 10.2 10.3 10.4 10.5 10.6 Digital Pakistan Policy Page 13