iii. Common Frameworks for Governments, ICT Service Providers and Consumers Given the multifaceted nature of the challenges of establishing a CARICOM Single ICT Space, an incremental implementation approach is proposed that depends on collective commitment of the Governments, the private sector and civil society of the region. Governments must demonstrate the political will to support the process by being early adopters of ICT and using them effectively to deliver services to their internal and external clients and citizens. This will require the creation of an environment and culture that support the use of ICT. There would also be the need for frameworks for public sector reform, business process re-engineering, public awareness building, training and education of civil servants and citizens. The Private Sector also has a significant role to play that should be seen as contributing to national and regional development. They are primary investors in infrastructure and should be committed to supporting the establishment of broadband networks and making ICT services consistently available at affordable prices across the region. Consumers must be empowered and encouraged to embrace ICTs and strive to use them to transform all aspects of their lives. Civil Society organisations must do their part in encouraging the use of ICT and supporting citizens in the beneficial and productive use of ICTs. The ability to innovate and create a culture of entrepreneurship is necessary for realizing the full benefit of ICTs and reaping the full potential of a CARICOM Single ICT Space. iv. Effective, Secure Technology and Management Systems The assurance of secure and reliable ICT services is a critical element for engendering confidence in Caribbean citizens to use the services of and benefit from the CARICOM Single ICT Space. Therefore, it is imperative that appropriate mechanisms are established to ensure availability and reliability of network of resources; protect the privacy of citizens and ensure the security of information on the networks. Systems must also be established to ensure seamless management of the networks and services at the national and regional levels. The rationale for each characteristic is provided in Chart I below. Page 9 of 27