TABLE OF C ONTENT
PREFACE ............................................................................................................................................................................. IIIII
FOREWORD ........................................................................................................................................................................... V
GLOSSARY OF TERMS ........................................................................................................................................................ IX
INTRODUCTION ................................................................................................................................................................... 11
DEFINING THE RE-LAUNCHING POINT ............................................................................................................................. 15
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
National Strategy And Action Plan 2002-2007 ....................................................................................................................... 15
Telecommunications And ICT Advancements........................................................................................................................ 22
The Policy, Legal & Regulatory Framework ........................................................................................................................... 25
World Bank Survey: Doing Business In St. Vincent & The Grenadines ................................................................................. 29
The Public Sector And ICT In Public Sector Reform .............................................................................................................. 31
Taiwan ICT Centre ................................................................................................................................................................. 35
Establishing ICT Standards .................................................................................................................................................... 35
Web Portal (Government) ...................................................................................................................................................... 36
Summary Of Initiatives In The ICT Environment .................................................................................................................... 37
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
Judiciary ................................................................................................................................................................................. 39
Financial Administration ......................................................................................................................................................... 39
Agriculture .............................................................................................................................................................................. 39
Health ..................................................................................................................................................................................... 39
Education ............................................................................................................................................................................... 40
ICT & Employment ................................................................................................................................................................. 44
Developing An E-Citizen Charter ........................................................................................................................................... 46
The Private Sector ................................................................................................................................................................. 47
3.1
3.2
3.3
3.4
3.5
CARICOM .............................................................................................................................................................................. 49
Caribbean Knowledge And Learning Network (CKLN)........................................................................................................... 49
Caribbean Telecommunications Union .................................................................................................................................. 50
CARICAD ............................................................................................................................................................................... 51
EGRIP .................................................................................................................................................................................... 51
4.1
4.2
4.3
4.4
4.5
4.6
4.7
The ICT Strategy Fundamentals ............................................................................................................................................ 55
Developing The National ICT Policy And Plan ....................................................................................................................... 55
ICT Vision............................................................................................................................................................................... 56
Core Values ........................................................................................................................................................................... 56
Desired Outcomes ................................................................................................................................................................. 56
National ICT Objectives.......................................................................................................................................................... 57
Policy Statements .................................................................................................................................................................. 57
5.1
5.2
5.3
5.4
5.5
5.6
ICT Infrastructure, Content, And Training .............................................................................................................................. 63
ICT-Enabled SMEs................................................................................................................................................................. 71
Attracting Customer Care Centres ......................................................................................................................................... 72
Knowledge Management Programme .................................................................................................................................... 72
Cloud Computing ................................................................................................................................................................... 73
Effective Information Management......................................................................................................................................... 73
6.1
6.2
Technical Infrastructure .......................................................................................................................................................... 76
Government (Inc. Justice And National Security) ................................................................................................................... 77
CURRENT USAGE BY NON-ICT SECTORS ........................................................................................................................ 39
REGIONAL ORGANISATIONS AND ASSOCIATIONS......................................................................................................... 49
ACCELERATING FORWARD ............................................................................................................................................... 55
PROGRAMMES AND PROJECTS ........................................................................................................................................ 61
SUMMARY OF STRATEGIES & ACTIONS ........................................................................................................................... 75
Introduction P a g e | vii