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TELECOMMUNICATIONS & SUPPORTING INFRASTRUCTURE
The major telecommunications infrastructure carrier for the country is ZAMTEL,
covering most parts of the country using various technologies. However, over time the
infrastructure capacity has deteriorated due to technology changes and system
inadequacies.
In 1994, Parliament enacted the Telecommunications Act, which resulted in the
restructuring of the telecommunications sub-sector by separating the posts and
telecommunications functions in the Posts and Telecommunications Corporation (PTC) into
two commercial entities: ZAMTEL and ZAMPOST. In addition, this included the
removal of regulatory functions from PTC; thus resulting in the establishment of an
autonomous regulatory agency, the Communications Authority of Zambia (CAZ).
In addition, the Radio Communications Act of 1994 gives CAZ the responsibility of
administering the utilisation of the Radio Frequency Spectrum, an important
component in the effective
performance of the telecommunications and broadcasting sub-sectors.
The liberalisation opened up the market to other competitors in almost all segments of the
entire telecommunications industry apart from the Public Switched Telephone Network
(PSTN) and the International Gateway. ZAMTEL maintains monopoly in the PSTN market
while efforts have been made to liberalise the International Gateway component.
Public Switched Telephone Network
ZAMTEL, a 100% state-owned company is the only provider allowed to operate a public
switched telephone network (PSTN) in Zambia. It provides a wide range of services
including local, national, long distance, and international fixed telephone services,
domestic satellite telephone (Domsat), mobile telephone, and leased line services.
ZAMTEL Internet service was commissioned in May 1997.
The transmission network is predominantly analogue and is mainly based on microwave
technology. A number of microwave trunk routes carry traffic to major provincial centres.
However, a digital microwave network linking Lusaka to Copperbelt province, Eastern
province and Siavonga has been commissioned. A digital backbone linking Lusaka and
Livingstone is being installed as part of ZAMTEL s network upgrade. Traffic to
medium sized towns and rural areas is carried via microwave links that also provide
interconnection with neighbouring countries where applicable.
The installed capacity of fixed telephone lines is about 90,000 but the demand
has over time exceeded the available capacity resulting in one of the lowest teledensity
in Southern Africa of only 0.9 per 100 people (9 people per 1000 with telephone
service) across the country.
Satellite Networks
ZAMTEL operates three earth stations forming the International Gateway for links to USA,
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