6.2 GUIDING PRINCIPLES A. B. Online government services will be organised around customers’ needs. Businesses, local councils, community learning centres and the public will have a role in designing and implementing new or enhanced services. Online government services will meet EU regulations and embrace EU building blocks (e.g. eSignatures) in support of the EU Single Market. Government will use technology, coupled with business process reengineering, to rethink and redesign resources. A simplification of services will reduce paper use, cut costs and lower the risks that arise from cash handling. New or enhanced government services will be designed for the web and mobile platforms. Most ICT services should function equally well across different platforms and devices. Government will equip leaders and decision makers to be better tuned in taking advantage of technological advancements. Similarly, government will take measures to cater for the needs of digital employees and to capitalise on their digital skills. Ministries and entities17 will own their ICT projects. Only horizontal services, shared across government, will be centrally owned and delivered. Government will have an active online presence through social media. Government systems will be regularly assessed for efficiency and, when necessary, be enhanced or replaced. G. H. F. Government employees will be supported by innovative, flexible technologies and associated business models. Government will adopt open standards, encouraging the exchange of information and innovation, while seeking healthy competition and lower costs. Equal consideration will be given to open source and closed source software. E. Corporations, Agencies and commercial public sector entities in which government has a majority shareholding, and are not listed on the stock exchange. D. C. 16. Authorities, I. J. National Digital Strategy 2014 – 2020 39