electronic communications services approved by the Communications Regulatory
Authority.
2. Providers of public electronic communications services must publish transparent,
comparable, adequate and up to date information about the prices of services and rates, all
wages due on termination of the contract, the standard terms of service, quality of service
and the measures taken to ensure equivalent accessibility of electronic communications
services for disabled end-users. Such information for end-users must be provided in a clear,
comprehensive and easily accessible form. The information referred to in this paragraph
shall be submitted to the Communications Regulatory Authority. The Communications
Regulatory Authority shall establish the rules for the publication of information and its
submission the Communications Regulatory Authority, including the scope and content of
information, the time limit, form and method of its publication and/or submission, and
quality assessment rules.
3. In order to ensure quality of public electronic communications services, the
Communications Regulatory Authority may impose on public communications networks'
providers the minimum quality requirements. Before imposing such requirements, the
Communications Regulatory Authority shall submit to the European Commission and the
Body of European Regulators for Electronic Communications a draft decision stating the
reasons, requirements to be imposed, as well as other necessary information. When
adopting the final decision on the requirements referred to in this paragraph, the
Communications Regulatory Authority shall take into account the comments or
recommendations of the European Commission.
4. When providing a user with terminal equipment free of charge or when offering
the terminal equipment at a lower price than its cost price, the provider of public electronic
communications services must indicate in the contract on the provision of electronic
communications services the difference in its selling price with and without a service
provision contract as well as the period of time and manner in which this difference will be
compensated.
5. The provider of public electronic communications services must examine free of
charge the received applications from the end users, proposals and complaints concerning
electronic communications services provided or intended to be provided by it and issue a
reply within 14 days from the receipt thereof.
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