DIGITAL LIBERIA SUMMARY OF ACHIEVEMENTS Objective 1 achievements include: • • • • • • • • • • • • The Chief Information Officer (CIO) Council, being the institutional body responsible for the strategic implementation of the e-Government Strategy, is operational and performing many of its mandated functions with enhanced capacity. Weaknesses in GOLs mechanisms to budget for ICT-related expenditures were identified, and improvements to the Chart of Accounts implemented by MFDP. The new ICT Policy (2019-2024) was completed by MOPT and endorsed by the President. MOPT has begun taking steps to implement the new ICT policy, working towards a resource mobilization plan, and building capacity to coordinate and monitor implementation. GOL deployed a digital help desk system (osTicket) in 4 key areas to centrally manage, organize and archive service requests and responses, helping GOL to provide better customer service. MOPT designed and resourced an improved digital solution to administer mail-handling. When completed, it is expected to provide an efficient one-stop customer-centric environment. PROs and Communication directors at MACS are now able to directly publish and update information on their websites without the need to request the IT unit’s assistance The National Legislature approved the deployment of a National Legislature web-portal to improve communication and transparency with constituents, initially by profiling members and showcasing its work. MOH (Ministry of Health) successfully migrated the email of 200 key staff from a variety of ad-hoc platforms onto an institutional email and collaboration platform (Google Apps) LRA successfully deployed the GSA’s digital Asset Management Information System (AMIS) to monitor stock items, tag assets to users, run audit trails, and generate asset records history. The eLiberia web-portal (www.eliberia.gov.lr) was launched, providing an intuitive and user-friendly one-stopshop for stakeholders to access online government services online. GOL developed improved, capacity at MFDP, CSA (Civil Service Agency) and 13 MACs to encourage and administer adoption of payment of staff benefits, especially in remote areas, via Mobile Money. GOL enrolled an additional 1,824 civil servants onto Mobile Money. 82% of enrollments are teachers and health workers under Ministry of Education (MOE) and Ministry of Health (MOH.) Objective 2 achievements include: • • • • • • • • • • • Provided strategic guidance and support to Libtelco and CSquared to facilitate the connection of 51 MACs to CSquared fiber. Procured and installed customer provided equipment (CPE) required for fiber connections; trained MAC IT staff on use of equipment. Launched the GovNet platform, a government wide communications network that allows the seamless transfer of information between MACs, offering on-line services to them and the public at minimal cost. Connected 91 MACs to GovNet, which has a demonstrated time savings of more than one minute per IFMIS (integrated financial management information system) transaction and potential cost savings of more than $400,000 annually. Developed Guidelines for Internet Connectivity for IT Professionals (formerly called the Concept of Operations) and uploaded to the e-Liberia website and PPCC website for use by GOL IT professionals. Developed internet procurement guidelines, standard bidding documents for internet procurement, an Internet Procurement Evaluation Report, and a frequently asked questions brochure for PPCC. Trained 193 GOL employees in internet procurement procedures and supported 161 broadband communications and value-added services procurements Developed the LIXP implementation and pricing plan that provides roles, challenges, and guiding principles for policymakers and stakeholders on the LIXP’s maintenance, operation and development. Developed the University of Liberia connectivity roadmap, which provides the plan for network rollout aligned with the overall ICT strategy of the University. Trained more than 30 specialists from 11 institutions in the design and management of campus internet and intranet. Installed high-speed fiber backbones and wireless internet connection points at four University of Liberia campuses: Fendall, Capitol Hill, Medical School at Catholic Hospital, and Sinje. Developed the governance structure to form the Liberia Research and Education Network (LRREN), comprised of eleven public and private universities. Developed the LRREN roadmap to guide its development and implementation. Sponsored a study tour to the Ghana Academic and Research Network (GARNET). Launched a new online platform, ULOnline, and developed 18 Moodle courses in a variety of subjects. Developed the LIXP implementation and pricing plan to present the benefits of a LIXP to key stakeholders. DIGITAL LIBERIA FINAL REPORT | 2