EXECUTIVE SUMMARY PROGRAM OVERVIEW The Digital Liberia and Electronic Government (eGov) Activity (henceforth referred to as “Digital Liberia”) is funded by the USAID Global Development Lab (the Lab), in collaboration with USAID/Liberia. The program is intended to build on the momentum started both before and during the Ebola crisis to strengthen the Government of Liberia’s (GOL) Information and Communications Technology (ICT) capacity and improve connectivity to better prepare the GOL to prevent, detect, and respond to potential future health crises. The three-and-a-half-year activity, which began in October 2016, is implemented by two contractors – Chemonics International and IBI – with each firm responsible for one of the objectives and Chemonics providing overall coordination. The Digital Liberia Activity aims to improve government’s performance and bring government closer to citizens by assisting it to develop its internet and computer technology capability. This is achieved through provision of technical assistance to help improve the connectivity and institutional capacity necessary to provide effective services. The Activity also seeks to increase sustainable utilization of ICT related systems, processes, and procedures at targeted Ministries, Agencies and Commission to improve government decision making and management. By supporting the capacity development of government internet services provision, the Activity works to extend inter-agency connectivity. TECHNICAL OBJECTIVES The Lab contracted Chemonics International to coordinate the overall implementation of Digital Liberia and directly implement all work under Objective 2. Objective 2 supported the capacity development of government internet service provisioning. The Lab contracted IBI to directly implement all work under Objective 1 and increase sustainable ICT utilization at targeted MACs to improve government decisionmaking and management. These two objectives are inextricably linked, and to ensure a one project approach, Chemonics and IBI collaborated, coordinated, and shared information on implementation approaches and best practices. Chemonics and IBI worked together as one project to deliver results. Additionally, both Chemonics and IBI committed to respecting each other’s contractual obligations. As such, the final report that follows represents the joint work of the team and separates specific activities, expected results, and MEL performance by objectives. IMPLEMENTATION APPROACH The Problem Driven Iterative Adaptation (PDIA) process used by Digital Liberia required understanding, time, and commitment by all stakeholders within the GOL and USAID. A fundamental component of the process is identifying problems, which those who have the authority are motivated to resolve. While the overarching problem for the project is “connectivity and the related capacity to utilize it effectively,” identifying the interrelated problems that are important to the GOL required time to collectively reflect and allow decision makers to dissect their most critical components. As the PDIA approach is established in our contract, it is important that those reviewing the project performance and results are familiar with the process. DIGITAL LIBERIA FINAL REPORT | 1