JORDAN NATIONAL INFORMATION AND COMMUNICATIONS TECHNOLOGY STRATEGY (2013-2017) Jordanian Export IT Revenue (High Value Added = 89%)10 High Value Added Low Value Added ICT sector growth over this period has taken place in new verticals that is more consumer based than corporate based. This has been due to the large growth of both internet but more importantly mobile penetration in Jordanian society. The increase of IT consumption by regular mobile and internet users has fuelled non-traditional (technical programming) growth. This is an indication of the impact of consumerization of ICT products and service development 11 . Moreover, the growth of ITES such as call centers and outsourcing has also created new untapped areas for sector growth particularly in exports. ITES services (call Centers and Business Process Outsourcing)12 Year Domestic Revenues (JD) Export Revenues (JD) Total Revenues (JD) 2011 375,311 4,556,999 4,932,310 2010 491,021 1,497,102 1,988,123 2009 435,000 1,881,608 2,316,608 The growth of ITES in Jordan indicates the ability to leverage existing HR skills and provide value added services to domestic and export markets. Because Jordan has limited human resources in terms of numbers, Jordan’s demonstrated success has been based on going up the value chain where greater and more sophisticated services can be delivered. This developmental direction in ITES will allow Jordan to extract larger revenues from proper use of its university educated population. 10 11 12 ICT & ITES Industry Statistics & Yearbook 2011 (INT@J, Ministry of ICT), page 24 http://ec.europa.eu/information_society/eeurope/i2010/docs/eda/econ_impact_of_ict.pdf ICT & ITES Industry Statistics & Yearbooks for years 2011, 2010, 2009, 2008 (INT@J, Ministry of ICT) – accumulated data from ITES tables and telecommunications tables. 11