KINGDOM OF BAHRAIN eGOVERNMENT STRATEGY 2016 eGOVERNMENT Authority Key Contributions eGA operations have been very successful so far, putting eGov at the forefront of national achievements across all ERU dimensions and giving the Kingdom of Bahrain international recognition (ranked in the top 10 for “Online Service Delivery” in the United Nations eGov Survey over the last four years). Established Working Groups at Different Entities (8 Fully Operational) Senior Political Sponsorship (SCICT) ENVIRONMENT READINESS 4 Operational eGov Channels (Portal, Contact Center, CSC, Mobile) 200+ eServices Deployed on the eGov Portal Well Defined Government-wide Target Enterprise Architecture Operational Secure Government Networks USAGE OPERATING MODEL Highlights of eGovernment Authority’s Key Contributions eGA Mandate, a Strong Lever for Ambitious Reform Programme Operational Programme Governance (PMO) figure 13 However, there are still a number of improvements that eGA aspires to implement to enhance its own operations. These are also tackled by the new eGov strategy. 18

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