KINGDOM OF BAHRAIN eGOVERNMENT STRATEGY 2016 eGOVERNMENT Target Model The new eGov strategy for the Kingdom of Bahrain calls for an eGov program that will be supported by a strong ICT environment and a comprehensive regulatory framework. Improvements to the ICT environment will include an increase in fixed and mobile broadband penetration rendering higher broadband and Government eService usage. Higher business ICT spending and adoption will result in increased competitiveness and ICT readiness of private sector institutions. Human capital and eLiteracy in the Kingdom of Bahrain will be improved through measures to train 5,000 nationals on IT and eGov foundational topics and 150 employees on eGov specialised disciplines annually. Cus tom ise SOCIAL NETWORKS PODCASTS MASHUPS RSS FEEDS n tio fac tis Sa ds Nee nd sa e nc re WIKIS NT ME GE GA EN BLOGS As se ss Ide n t ify Pr ef e CLIENTS FEEDBAC K& ro m ot ess en ar Aw ePARTICIPATION rvices eSe PATION TICI AR eP CUSTOMER ENGAGEMENT & ls ne n a CU ST OM ER P e GOVERNMENT eC h Customer engagement and eParticipation will be crucial in the Kingdom, and given particular focus. Society Engagement & eParticipation figure 8 Clients will participate in shaping eServices and will be allowed to voice their opinions and preferences. eGov program awareness will increase to 90%, with customer satisfaction index levels to be maintained over 80%. It is planned that 50% of Government entities will interact with clients on a weekly basis through social networks by 2014. The Kingdom will drive eGov innovation by exposing public data sets and providing funding support for innovation projects. Three eGov related projects will be seed funded at BHD20,000 per project annually. Furthermore, partnerships will be established with the private sector to deliver high impact projects and support the national economy. Political support for the eGov programme will be firmed up and sustained, whilst government collaboration will be improved to enable impactful results. 15